General Questions

Q: What materials can you laser cut or engrave?
A: We can work with a wide range of materials, including wood, acrylic, paper, cardboard, fabric, leather, other plastics, etc. up to 0.25” thick. We can make permanent black marks on most uncoated metals. Unfortunately, we cannot process materials like PVC or polycarbonate due to toxic fumes. Check our materials guide on the Material Compatibility page for specifics.

Q: Can you provide the materials, or do I need to supply my own?
A: We stock a variety of materials listed, but you're welcome to supply your own. If providing materials, please ensure they meet our specifications on the Material Compatibility page.

Q: What is the maximum size you can cut or engrave?
A: Our machines can handle materials up to 18" x 32". If your project exceeds this size, we may be able to break it into smaller pieces or find another solution to process the order. Please contact us to discuss your project.

Q: Do you offer laser engraving services?
A: Yes, we offer laser engraving for detailed, high-quality etching on wood, acrylic, leather, and more. This service is perfect for custom logos, text, or intricate designs. We do not have the ability to make dimensional engraving in metal but we can make permanent black marks on most uncoated metals.

Design and File Preparation

Q: What file types do you accept?
A: We accept vector files in formats like .AI, .3DM, .DWG, .SVG, .PDF, or .DXF. If you need help converting or preparing your file, we offer file preparation assistance for $80/hour.

Q: How should I prepare my file for laser cutting?
A: Please see the dedicated File Prep page for a step-by-step on how to prepare your file. Remember that we charge per minute, so very often, the simpler the file, the less expensive the project will be.

Q: Can you help me with my design?
A: Yes! If you're unsure how to prepare your file, reach out, and we'll guide you through the process.

Pricing and Turnaround

Q: How much does laser cutting cost?
A: We charge per minute of cut time on our machine. Pricing depends on factors like material thickness, cut/engrave time, material preparation, and project complexity. Please fill out the form on the Get Quote page to see what a quote on your project may be. Please see pricing examples here.

Q: What is your typical turnaround time?
A: Standard turnaround is typically 3–5 business days. Expedited turnaround is typically 1-3 business days.

Q: Is there a minimum order size?
A: We handle projects of all sizes—from one-off prototypes to large production runs. Our minimum order is $35.

Q: How do I pay?
A: All projects will receive an invoice via email that can be paid online. We do not accept cash or check.

Q: When do I pay?
A: Payment terms depend on your material choice. If you purchase materials from us, the invoice must be paid upfront for the job to begin. If you provide your own materials, you'll receive an invoice after the job is completed, which must be paid before pick-up.

Shipping and Pick-Up

Q: Do you offer shipping?
A: While we offer local service laser cutting in New York City and Brooklyn, we also ship nationwide via UPS. Local customers can also pick up orders or use services like Uber Same-Day Package from our studio at Industry City in Brooklyn.

Discounts

Q: Do you give discounts to schools and students?
A: Yes! Please let us know if you are a student or have a valid .edu email.

Q: What if I’m not happy with my project?
A: We always make it right. We do not offer refunds and do not pay for new material, but we work on a case-by-case basis to ensure you are happy with your project.